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Configuring community moderation settings
With community moderation settings enabled, posts added by members must be reviewed by a moderator before they are published. This is useful if you want to ensure conversations stay on-topic or meet…
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Copy / duplicate a topic
Copying a topic creates a new topic with the same content as the original. You have the option to make changes to the copy before publishing. Example uses Use an existing topic as a template.…
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FAQ for Community Members
Are you a new member in a Forumbee community? Welcome! Here are the most frequently asked member questions to help you get started. If you are a community manager,…
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Enabling browser cookies and JavaScript
Cookies are small text files stored in your browser that websites use to recognize repeat visitors. Most browsers store cookies by default. Forumbee requires browser cookies and JavaScript to be…
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Creating a private community
A private community is a secure members-only site. You control who can log in, view and participate. Example uses of private communities: Private communities for clients or partners Internal company…
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Image and file upload guidelines
When adding images or file attachments into posts, here are few guidelines to keep in mind. Maximum file size: Images: 10Mb File attachments: 50Mb Supported image types:…
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Send a Welcome Email
The Welcome Email is an excellent way to greet new members who have joined your community. It is automatically sent to new members after they join. You can configure it to include links and important…
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New instant search, email invite templates and batch reminders
Instant Community Search Results are displayed instantly as you type and show the context of your search term. Search results now include members in addition to topics, replies and events.…
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New features: Enable explicit consent on sign-up
If your business is based in the European Union (EU), or you process the personal data of individuals in the EU, the General Data Protection Regulation (GDPR) affects you.…
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New formatting options & mentions update
New Text Colors & Highlighting A new color and highlight formatting is now available in the topic editor. Select the text to format, click the 3-dots icon to expand the toolbar options and access the…
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Your best experiences of launching a forum?
We are a software company that have launched a customer community with the categories articles and ideas. We are now interested in launching a forum, either discussions or questions category.…
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Article publishing improvements: save drafts and more
Article forums are used for knowledgebase articles, FAQs, news, and announcements. We are introducing 3 new features to enhance your Article posting workflow.…
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How to Collect Member Consent
If your business is based in the European Union (EU), or you process the personal data of individuals in the EU, the General Data Protection Regulation (GDPR) affects you.…
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Follow Categories from Your Profile
It looks like users are able to unfollow categories when reviewing their profiles, which is great. However, it would be nice if there was an option for users to select the categories they want to…
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Single Sign-On API now supports Groups assignments
When using the Single Sign-On API, you can now assign users to Groups. In the SSO forums parameter, specify Group assignments by using the Group ID. As before,…
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New features: Moderation Queue and Spam Filter
Moderation Queue You can now set up your community so that all posts can be reviewed by a moderator before they are published. This is useful if you want to ensure conversations stay on topic or meet…
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What domains are blocked when using the "block free email domains" feature?
Below is a sampling of the list of free email domains that are automatically blocked when you have enabled the option to Block sign-ups using free email providers.…
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Introducing Nested Replies!
Replies have received a major upgrade in this release with support for nested replies. You can now reply directly to an individual post in a thread and your response will be shown nested (indented)…
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New quoting and live replies
Reply Quoting When replying, you can now add quotes from other replies in the discussion. This is a great way to respond directly to a specific person in the thread.…
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Front integration is now available
What is Front? Front ( frontapp.com ) is an inbox for teams. It brings all of your external messages, including emails to support@ or sales@, plus Twitter, Facebook, chat, and SMS,…
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New mobile features + videos in replies
Mobile Updates We iOS and Android users! The mobile interface has been upgraded to include much requested features: You can now add images and file attachments to topics and replies from your…
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New moderation and category features
Moderate posts with images and files You can now require moderator approval for any post that contains images, video, or file attachments. This option is available in Admin > Settings > Moderation:…
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Change or add a new email address
To change your email address or to add an additional email address to your account: 1. Navigate to Edit Profile: 2. Click the Account tab: 3. Click Add another email: 4.…
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SEO updates, moderation features and profile tags
Today's release includes the following updates: Moderation of posts with keywords You can define a set of keywords that will trigger a post to require moderator approval.…
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How to configure Zendesk integration
With Zendesk integration, you can add your Forumbee community as a channel in Zendesk. Tickets are automatically created in Zendesk from community activity based on rules you define.…