-
Removing Roles
How do we change forum member roles from an Owner to regular member? We have people role revolving so we need to change their roles accordingly. I have changed the role of this person to member but…
- Answered
-
Password
I have a person that is having trouble resetting her OLC password. She gets the password reset link and it brings her to a page that asks for her old password to create the new password.…
- Answered
-
Is there a way to copy section/categories including all articles?
The software platform I am organizing documentation (articles) for necessitates versioned documentation (articles). I'm hoping to accomplish this by copying the structure I've set up in my KB and…
-
change theme color
Is it possible to change the grey ribbon in horizontal menu bellow the company logo into other colour? for example burgundy
- Answered
-
Articles Contents pane NOT scrollable
Hello, I've recently created some lengthy articles within my knowledgebase. The capabilities are accomodating my content well, however the amount of information I'm putting into a single…
- Answered
-
Retrieving deleted category
Hi - some categories in our forums have an 'x' next to the 'Edit' link in the Categories dashboard. This is a 'Delete' command, it is easy to accidentally click this instead of the 'Edit' link and…
- Answered
-
Domain alias change
Hi - we are changing the company domain under which our Forums sit and I need to therefore update the Domain Alias in settings. However, it appears that the current domain cannot be altered (the…
- Answered
-
Group invitation not sent
Hi - I've set up a new user group and selected the Send Invitation option (just a test with 3 users at the moment), but so far nothing has been received (couple of hours later).…
- Answered
-
Moving content in bulk; assigning order of post if it is copied/posted in mult places
Hi - I have two requests. Can you please add functionality to move content in bulk - i.e., be able to select multiple posts and move or copy to another category?…
-
Present/Organize Categories without a Section
Like on the Forumbee Community page, how can I create a unique "card" for a category that users can click on. 1. Using a section (like Knowledgebase on Forumbee Community) necessitates 2 clicks (1 to…
- Answered
-
Add Static HTML Page Option
Hi, sometimes it would be great to have a Static HTML Page in the Community with a little more code options. E.g. as an introduction Page to our Super User Program.…
-
Duplicate email notifications & layout
Hi there, Thank you for the support on this platform. We enjoy using it! This post contains a couple of requests: 1. We have users that want to receive email notifications from boards they follow,…
-
Password Stops Working
I have one long-time user that is complaining that his password stops working without notice and without him requesting a password change. He's stated this has occurred twice in as many weeks.…
- Answered
-
Category Moderators not able to tag users.
Team, Our category moderators are not able to tag users, meaning when add @name it does not pull up a suggestion, while when I change their role to Moderator they're able to tag.…
-
How to send custom attributes added to a user object via Webhook?
I have added a few custom field to be mapped for each user. Is there a way to retrieve these attributes via webhook integration? I tried using author.user_id in the webhook setup but this did not…
- Answered
-
"View as" Feature for Admin/Moderator
As mentioned in one of the discussions, it would be great to have the possibility to switch the view to a selected user. Sometimes my Test User does not have the same rights,…
-
new user instruction guide
I'm looking for a simple (i.e. one-page) quide to provide new users. Does something like this already exist. I'd like not to start from scratch. thanks for the help. Steve
- Answered
-
Private Messaging to multiple recipients and Mentions
Hi there, we are slowly getting more traffic and interaction on the system. There are a few things I noticed in the Messager though. Is it possible to add multiple recipients to one Message?…
-
Thumbnail for articles that require login.
I often share articles to Facebook that require new users to login in to access. If I share the restricted access articles no thumbnail shows up in Facebook.…
- Answered
-
Multiple Side Column Boxes
It must be possible to have more than one custom side column box because I've seen other forumbee communities with links, buttons, and other information other than the standard plus one box.…
- Answered
-
member can not access
my question is, why my member can not access the link. he joined a month ago. he says when he tries it shown his link has expired.
- Answered
-
How can I show Related Articles within an Article?
On this Community page when I view an article the right hand pane has Contents and "Related Articles". How do I get the "Related Articles" to appear and what determines whether or not the are…
- Answered
-
Add Gallery View to standard options
Hi, the Gallery View is great for some occations, it would be great to add this to the standard options in the System? Asking Support is cumbersom, if you just want to try it out, etc. Rgds Christian
-
Duplicate Section > Category > Article structure
I'm writing content for a software platform that our company develops. I'd like to keep the structure of my content consistent and organize all articles, sub-categories, categories,…
- Answered