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Re: Add information in "new user"-mail Hi @Carola Ahlsson , thank you for sharing your feedback!
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Re: Customize emails? @Carola Ahlsson Hi Carola, thanks for writing in! Sorry I don't have an update to report here -- emails are not customizable at this time. Thank you!
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Re: Allocating categories to moderators Hi @Barry Kruger , if the user's category access shows as "All categories" this means they are assigned a global Admin or Moderator role. You'll need to change their global role to Member by…
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Re: Password Stops Working Hi @Neil Buchwalter , thanks for your question! Passwords do not automatically change or expire. Only a member can change their own password. If they use a misspelled or incorrect email address when…
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Re: Private to Public and then back to Private Hi @Derek Sawyer , thanks for your question! If you make your forum public, then later make it private again, then any users who joined during the public period will still have access.…
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Re: Domain alias change Hi @Barry Kruger , thank you! We will have this updated for you and provision the new SSL certificate. (It can take 1-2 hours to be provisioned, you'll receive a notification when it is live.)
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Re: Domain alias change Hi @Barry Kruger , thanks for your question! Once an SSL certificate is provisioned, it locks in the domain setting in the interface, however we can still update it for you.…
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Re: Group invitation not sent @Barry Kruger , thanks for the clarification! Invites only go out to new people. This is the case even with a new group that you are creating. Existing members don't receive invites,…
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Re: Group invitation not sent Hi @Barry Kruger , thanks for your question! One thing to check is whether these are new members or existing members? If the users you have invited are already members in the community,…
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Re: Data Extraction @Joe Riccardo I have sent instructions to you now.
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Re: Groups in Premium Versions Hi @Joe Riccardo , the new Premium plan now includes the group option. Your account was recently upgraded to the new Premium plan, but that feature didn't get included.…
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Re: Private Sections/Categories Hi @Joe Riccardo , create a group and assign it access to the private categories. When you add a new user, you will then only need to add them to the group,…
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Re: New forum Hi @Barry Kruger , great to hear you are planning to set up a new forum! Your new account has been provisioned and your account manager has contacted you.…
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- 4 mths ago
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Re: Moving content in bulk; assigning order of post if it is copied/posted in mult places Hi @Susan Dunnell , thanks for your feedback! I am moving this to the Ideas area so we can track these as feature requests. Thank you!
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- 4 mths ago
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Re: Category moderater Hi @Joe Riccardo , thanks for your question! It appears that this user still had the category moderator label although they were no longer assigned to any category.…
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Re: Mass Notice to all users through email from Admin Hi @Jennifer Saltzman , thanks for your question! You can export your user email list and then import that into an external system to send the mailing (such as your CRM,…
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Re: Removing Roles Hi @Joe Riccardo , thanks for your question! To change the owner, send a request to support@forumbee.com and we'll update it for you. Thank you!
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Re: A standardised SSO Hi @magnus , SAML based Single Sign-On is now available. If you would like to switch to using SAML SSO, contact us at support@forumbee.com to enable it for you.
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- 5 mths ago
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Re: Enable category following Hi @Penny Chang , thanks for writing in! Users only receive email notifications for categories and topics they are following. To follow a category, a user clicks the "Follow" link on the category…
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- 5 mths ago
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Re: Possible to import from Discourse? Hi @Duncan Hamra , thanks for your question! Yes, we can assist you with importing data including posts and users. Contact support@forumbee.com for help with this and account set up.
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- 5 mths ago
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Re: when I delete a forum Hi @Todd , thanks for your question! When you cancel your Forumbee account, all of the data is deleted within 30 days or upon request.
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- 6 mths ago
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Re: New: SAML SSO, text editor updates and more Hi @Annie Mae , glad to hear that! Thanks for writing in!
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- 6 mths ago
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Re: Private Category Access Code Not Functioning Properly Hi @Saltzman Associates , we looked into this and found an issue that was causing Access Code categories to not be visible to members. It has been fixed now,…
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- 6 mths ago
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Re: Private Category Access Code Not Functioning Properly Hi @Saltzman Associates , thanks for your question! I'm sorry to hear that, it should appear to your end users. I will investigate and let you know. Thank you!
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Re: As a moderator, is there a way to view my community as a user? Hi @Rosie , thanks for writing in! There isn't a way for you to change your view to a user. The best way to see the user view is to create a second user account for yourself and then logging in with…
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- 6 mths ago
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