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Re: How do I manage / edit / consolidate tags? Hi @Cameron , thanks for writing in! To manage and edit tags, go to Admin console > Categories and click the "Tags" tab. (You need to have the admin role to access this area.…
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- 7 mths ago
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Re: "Ask a Question" Button Hi @Kaitlin , thanks for writing in! Yes, this is possible. The 'Ask a Question' button can be added in pretty much any location. Send screenshot(s) showing where you would like it to be positioned,…
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- 7 mths ago
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Re: Search for a User? Hi @Chris , thank you for your question! To search for a user by email, go to the Admin Console > Users. Enter their email in the search field and press the search icon.
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- 7 mths ago
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Re: Forumbee and Zendesk Re skin Hi @Scarlett , thanks for your question! Yes, we provide custom theming through our professional services team. They have the ability to fully tailor the layout and design of your community/help…
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- 7 mths ago
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Re: Can i allow users to only comment on content but NOT to create new content ? Hi @Eleni , thank you for writing in! Yes, this configuration is possible. You can configure categories so that only moderators, including category moderators, can create content there.…
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- 7 mths ago
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Re: Muting a member Hi @Alicia , yes the user status is available in the api. Status can include joined, pending (invited but not yet joined), requested (requested to join), rejected, blocked, and removed.…
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- 8 mths ago
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Re: Can you pin or feature posts Hi @Alicia , yes posts can be pinned to the top of a category. In addition, replies in a discussion thread can be pinned to the top of the discussion. To pin a post,…
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- 8 mths ago
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Re: Private messaging and chat feature released Hi @Alicia , it's not available through the interface for admins to see other people's private messages. We can provide a data dump through a support request by contacting us at support@forumbee.…
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- 8 mths ago
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Re: Assigning the moderator or admin roles Hi @Alicia , yes the "Staff" badge next to my name is because I am a moderator. By default moderators are given a label badge. You can customize the user labels and you can also assign them to other…
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- 8 mths ago
- User access and security
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Re: Will search respect user group permissions? Hi @Alicia , yes search is permission-aware. Users only see results for categories they have been granted access to. So if you have a public and private category,…
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- 8 mths ago
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Re: Filter Search by Tags Hi @Alicia , thanks for your question! In our community we haven't enabled tags, which is why you don't see the option when you add your post here. To try out using tags,…
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- 8 mths ago
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Re: Data Extraction Hi @Jimmy , thanks for your post! I have sent over the instructions.
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- 8 mths ago
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Re: Zendesk Integration Now Available Hi @Alicia Avril , thank you for writing in and sharing your detailed feedback! Two-way integration with Zendesk is not available yet, I'm sorry about that! In terms of paths to ticket creation,…
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- 8 mths ago
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Re: Enhance Replies with Color Good news! We have released an update that includes the option to color fonts in replies. Thanks @Neil and @Debbie for your feedback!
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- 9 mths ago
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Re: Access through app? Hi @Sylvia , yes I have heard of clients using this technique, although I don't know the technical details of how it was implemented. I believe they either linked to the site from the app or…
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- 9 mths ago
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Re: Access through app? Hi @Sylvia , thanks for writing in and welcome to the community! Unfortunately there isn't a mobile app available. Members can access it through their mobile web browser.…
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- 9 mths ago
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Re: Having an article live under multiple sections? Hi @Robert , if you are not seeing the add button under category this is because the article is posted in a restricted (private) category. The source/main category that the article is posted in must…
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- 10 mths ago
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Re: Having an article live under multiple sections? Hi @Robert , it is possible to have one article show in more than one category. Any replies to the article will be seen regardless of which category you are viewing it in. See this article for steps.…
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- 10 mths ago
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Re: Support for embedding a 3DViewer Hi @Robert Jackson , thanks for the information on the 3DViewer makers. Yes, with HTML raw edit it supports only common layout and formatting tags (such as DIV, A,…
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- 10 mths ago
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Re: Support for embedding a 3DViewer Hi @Robert , thanks for the clarification. I will share your feedback with the team.
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- 10 mths ago
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Re: Data Extraction Hi @Robert , sure! I sent over instructions. Thank you!
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- 10 mths ago
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Re: Support for embedding a 3DViewer Hi @Robert , thanks for the link! I also found this: https://googlewebcomponents.github.io/model-viewer/ Do you know if this would support your file format?
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- 10 mths ago
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Re: Do I need to manually block search indexing on a private forum? Hi @Debbie , thanks for your question! With a private community, all pages automatically are blocked from search indexing so you don't need to check this option.
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- 10 mths ago
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Re: Moderation of specific users? Hi @Betty Mills , @Debbie , @CraigS , we've released an update that includes an expanded set of moderation options that have incorporated your suggestions.…
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- 10 mths ago
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Re: Moderate posts of an individual? Hi @CraigS , great news -- this feature is now available! See this article for details: Moderating individual members . Please let us know if you have any feedback. Thank you!
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- 10 mths ago
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