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Re: Possible to import from Discourse? Hi @Duncan Hamra , thanks for your question! Yes, we can assist you with importing data including posts and users. Contact support@forumbee.com for help with this and account set up.
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- 11 mths ago
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Re: when I delete a forum Hi @Todd , thanks for your question! When you cancel your Forumbee account, all of the data is deleted within 30 days or upon request.
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- 1 yr ago
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Re: New: SAML SSO, text editor updates and more Hi @Annie Mae , glad to hear that! Thanks for writing in!
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- 1 yr ago
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Re: Private Category Access Code Not Functioning Properly Hi @Saltzman Associates , we looked into this and found an issue that was causing Access Code categories to not be visible to members. It has been fixed now,…
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- 1 yr ago
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Re: Private Category Access Code Not Functioning Properly Hi @Saltzman Associates , thanks for your question! I'm sorry to hear that, it should appear to your end users. I will investigate and let you know. Thank you!
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- 1 yr ago
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Re: As a moderator, is there a way to view my community as a user? Hi @Rosie , thanks for writing in! There isn't a way for you to change your view to a user. The best way to see the user view is to create a second user account for yourself and then logging in with…
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- 1 yr ago
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Re: How do I manage / edit / consolidate tags? Hi @Cameron , thanks for writing in! To manage and edit tags, go to Admin console > Categories and click the "Tags" tab. (You need to have the admin role to access this area.…
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- 1 yr ago
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Re: "Ask a Question" Button Hi @Kaitlin , thanks for writing in! Yes, this is possible. The 'Ask a Question' button can be added in pretty much any location. Send screenshot(s) showing where you would like it to be positioned,…
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- 1 yr ago
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Re: Search for a User? Hi @Chris , thank you for your question! To search for a user by email, go to the Admin Console > Users. Enter their email in the search field and press the search icon.
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- 1 yr ago
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Re: Forumbee and Zendesk Re skin Hi @Scarlett , thanks for your question! Yes, we provide custom theming through our professional services team. They have the ability to fully tailor the layout and design of your community/help…
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- 1 yr ago
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Re: Can i allow users to only comment on content but NOT to create new content ? Hi @Eleni , thank you for writing in! Yes, this configuration is possible. You can configure categories so that only moderators, including category moderators, can create content there.…
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- 1 yr ago
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Re: Muting a member Hi @Alicia , yes the user status is available in the api. Status can include joined, pending (invited but not yet joined), requested (requested to join), rejected, blocked, and removed.…
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- 1 yr ago
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Re: Can you pin or feature posts Hi @Alicia , yes posts can be pinned to the top of a category. In addition, replies in a discussion thread can be pinned to the top of the discussion. To pin a post,…
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- 1 yr ago
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Re: Private messaging and chat feature released Hi @Alicia , it's not available through the interface for admins to see other people's private messages. We can provide a data dump through a support request by contacting us at support@forumbee.…
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- 1 yr ago
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Re: Assigning the moderator or admin roles Hi @Alicia , yes the "Staff" badge next to my name is because I am a moderator. By default moderators are given a label badge. You can customize the user labels and you can also assign them to other…
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- 1 yr ago
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Re: Will search respect user group permissions? Hi @Alicia , yes search is permission-aware. Users only see results for categories they have been granted access to. So if you have a public and private category,…
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- 1 yr ago
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Re: Filter Search by Tags Hi @Alicia , thanks for your question! In our community we haven't enabled tags, which is why you don't see the option when you add your post here. To try out using tags,…
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- 1 yr ago
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Re: Data Extraction Hi @Jimmy , thanks for your post! I have sent over the instructions.
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- 1 yr ago
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Re: Zendesk Integration Now Available Hi @Alicia Avril , thank you for writing in and sharing your detailed feedback! Two-way integration with Zendesk is not available yet, I'm sorry about that! In terms of paths to ticket creation,…
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- 1 yr ago
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Re: Enhance Replies with Color Good news! We have released an update that includes the option to color fonts in replies. Thanks @Neil and @Debbie for your feedback!
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- 1 yr ago
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Re: Access through app? Hi @Sylvia , yes I have heard of clients using this technique, although I don't know the technical details of how it was implemented. I believe they either linked to the site from the app or…
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- 1 yr ago
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Re: Access through app? Hi @Sylvia , thanks for writing in and welcome to the community! Unfortunately there isn't a mobile app available. Members can access it through their mobile web browser.…
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- 1 yr ago
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Re: Having an article live under multiple sections? Hi @Robert , if you are not seeing the add button under category this is because the article is posted in a restricted (private) category. The source/main category that the article is posted in must…
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- 1 yr ago
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Re: Having an article live under multiple sections? Hi @Robert , it is possible to have one article show in more than one category. Any replies to the article will be seen regardless of which category you are viewing it in. See this article for steps.…
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- 1 yr ago
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Re: Support for embedding a 3DViewer Hi @Robert Jackson , thanks for the information on the 3DViewer makers. Yes, with HTML raw edit it supports only common layout and formatting tags (such as DIV, A,…
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- 1 yr ago
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