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Re: Removing Roles Hi @Joe Riccardo , thanks for your question! To change the owner, send a request to support@forumbee.com and we'll update it for you. Thank you!
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Re: Enable category following Hi @Penny Chang , thanks for writing in! Users only receive email notifications for categories and topics they are following. To follow a category, a user clicks the "Follow" link on the category…
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Re: Possible to import from Discourse? Hi @Duncan Hamra , thanks for your question! Yes, we can assist you with importing data including posts and users. Contact support@forumbee.com for help with this and account set up.
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Re: when I delete a forum Hi @Todd , thanks for your question! When you cancel your Forumbee account, all of the data is deleted within 30 days or upon request.
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Re: New: SAML SSO, text editor updates and more Hi @Annie Mae , glad to hear that! Thanks for writing in!
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- 1 yr ago
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Re: Private Category Access Code Not Functioning Properly Hi @Saltzman Associates , we looked into this and found an issue that was causing Access Code categories to not be visible to members. It has been fixed now,…
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Re: Private Category Access Code Not Functioning Properly Hi @Saltzman Associates , thanks for your question! I'm sorry to hear that, it should appear to your end users. I will investigate and let you know. Thank you!
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Re: As a moderator, is there a way to view my community as a user? Hi @Rosie , thanks for writing in! There isn't a way for you to change your view to a user. The best way to see the user view is to create a second user account for yourself and then logging in with…
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Re: How do I manage / edit / consolidate tags? Hi @Cameron , thanks for writing in! To manage and edit tags, go to Admin console > Categories and click the "Tags" tab. (You need to have the admin role to access this area.…
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Re: "Ask a Question" Button Hi @Kaitlin , thanks for writing in! Yes, this is possible. The 'Ask a Question' button can be added in pretty much any location. Send screenshot(s) showing where you would like it to be positioned,…
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Re: Search for a User? Hi @Chris , thank you for your question! To search for a user by email, go to the Admin Console > Users. Enter their email in the search field and press the search icon.
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Re: Forumbee and Zendesk Re skin Hi @Scarlett , thanks for your question! Yes, we provide custom theming through our professional services team. They have the ability to fully tailor the layout and design of your community/help…
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Re: Can i allow users to only comment on content but NOT to create new content ? Hi @Eleni , thank you for writing in! Yes, this configuration is possible. You can configure categories so that only moderators, including category moderators, can create content there.…
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Re: Muting a member Hi @Alicia , yes the user status is available in the api. Status can include joined, pending (invited but not yet joined), requested (requested to join), rejected, blocked, and removed.…
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- 1 yr ago
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Re: Can you pin or feature posts Hi @Alicia , yes posts can be pinned to the top of a category. In addition, replies in a discussion thread can be pinned to the top of the discussion. To pin a post,…
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Re: Private messaging and chat feature released Hi @Alicia , it's not available through the interface for admins to see other people's private messages. We can provide a data dump through a support request by contacting us at support@forumbee.…
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- 1 yr ago
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Re: Assigning the moderator or admin roles Hi @Alicia , yes the "Staff" badge next to my name is because I am a moderator. By default moderators are given a label badge. You can customize the user labels and you can also assign them to other…
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- 1 yr ago
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Re: Will search respect user group permissions? Hi @Alicia , yes search is permission-aware. Users only see results for categories they have been granted access to. So if you have a public and private category,…
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Re: Filter Search by Tags Hi @Alicia , thanks for your question! In our community we haven't enabled tags, which is why you don't see the option when you add your post here. To try out using tags,…
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Re: Data Extraction Hi @Jimmy , thanks for your post! I have sent over the instructions.
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Re: Zendesk Integration Now Available Hi @Alicia Avril , thank you for writing in and sharing your detailed feedback! Two-way integration with Zendesk is not available yet, I'm sorry about that! In terms of paths to ticket creation,…
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- 1 yr ago
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Re: Enhance Replies with Color Good news! We have released an update that includes the option to color fonts in replies. Thanks @Neil and @Debbie for your feedback!
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- 1 yr ago
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Re: Access through app? Hi @Sylvia , yes I have heard of clients using this technique, although I don't know the technical details of how it was implemented. I believe they either linked to the site from the app or…
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Re: Access through app? Hi @Sylvia , thanks for writing in and welcome to the community! Unfortunately there isn't a mobile app available. Members can access it through their mobile web browser.…
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Re: Having an article live under multiple sections? Hi @Robert , if you are not seeing the add button under category this is because the article is posted in a restricted (private) category. The source/main category that the article is posted in must…
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