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Users unable to reply to comments via mobile website

We are getting reports of users not being able to reply in posts when using Android phones. They can create new posts, they just can't reply to anything. Please help!

7 replies

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    • Forumbee
    • 7 yrs ago
    • Reported - view

    Hi Aasim , thanks for reporting! This was related to a recent update to Chrome on Android. We have applied a patch and replies should be working as expected now.

    • Aasim
    • 7 yrs ago
    • Reported - view

    awesome, thank you!

    • Kristi_Marsh
    • 7 yrs ago
    • Reported - view

    hmmmm... I had a similar but different question today - a member pointed out she can't @ someone from her iPhone, but an from an iPad. Does this ring true? 

      • Forumbee
      • 7 yrs ago
      • Reported - view

      Hi Kristi , in our tests, @ mentions on iPhone are working correctly. I've noticed occasionally that if the @ is typed at the start of the post it can sometimes not bring up the mention list. If this happens try typing a space or other character first before the @ symbol. If she continues to have issues, let us know. Thanks!

    • Ashley_Lucero
    • 2 yrs ago
    • Reported - view

    Hi Forumbee Support this is occurring again on chrome and safari on android and windows. solution?

      • Forumbee
      • 2 yrs ago
      • Reported - view

      Ashley Lucero Thanks for your question!

      We couldn't identify any issues at this time. However your site has code customizations added by your developers. It is possible one of these is failing and causing the issue. Please have them check. They should be able to determine where the error is coming from. We have not been able to reproduce this on our end with a standard configuration, which indicates that it may be one of your code customizations. 

      • Ashley_Lucero
      • 2 yrs ago
      • Reported - view

      Forumbee Support ok thanks for the info!

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  • Status Answered
  • 2 yrs agoLast active
  • 7Replies
  • 709Views
  • 4 Following