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question - mark as answered

Hi, we have an issue with multiple forum groups where - we suspect - the threads get classified as 'questions' or 'discussions' in an unpredictable way. Moderators often move topics from one group to another resulting in mixed types of threads. Ideally, everything would be a 'question' so that moderators can filter out 'all unanswered questions' - but we can't, since all threads are not questions. 

how can we control the category?

thanks

Lars

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  • Hi Lars,

    Topic types are determined by the category they are created in. Most of your categories are Discussion categories. We can modify your current categories and topics to all be Questions. Then everything will be filterable by unanswered. We will leave your Feedback category as it is. Let us know if you would like to make this change for you. Thanks!

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  • Hi, yes if you leave the feedback category as-is, changing all to questions would help us to monitor all the questions. Please go ahead and change this for us, let me know if i need to confirm via email or otherwise

    thanks!

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  • Done! All of your categories and topics are now changed to Questions, with the exception of your Feedback category. Let us know if we can provide any additional assistance.

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  • works great, thank you for this

    Lars

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  • Status Answered
  • 5 yrs agoLast active
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