Attachment icons missing for a member

One of my members is not seeing the the attachment icons when posting a new question. He has before. I reviewed the settings and they seem fine.  In category/settings - access has all members, under Media, all are checked as allowed. Not sure what else might be wrong.

4replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi Kim , what browser version and OS are they using?

  • They have Windows 7 Professional, Internet Explorer 11. He is in the same office with the same PC setup as a colleague who can see the icons. Also, he said he saw them previously. He first noticed they were gone several weeks ago.

  • Hi

    I am using Windows 7 Professional, Internet Explorer 11.

    Actually It worked in order in my PC before, this problem suddenly happened several weeks ago. What’s more, other colleague in our office also uses Windows 7 Professional, Internet Explorer 11, however it is OK.

    It is funny that the icons are here on this webpage, however the icons are still missing in the create topic page on my site.

    Could you kindly be advised, thanks a lot in advance.

  • Hi Kim and Xin , thanks for the additional info, that was helpful! I checked your browser agent string in your site and it indicates that you are running Internet Explorer 11 in IE 7.0 Compatibility Mode. We do not support IE 7.0, so this is likely the cause of the issue. Try changing your browser settings to not run in compatibility mode. I hope that helps!

    Like 1
Like Follow
  • Status Answered
  • 4 yrs agoLast active
  • 4Replies
  • 1309Views
  • 3 Following