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How to measure customer satisfaction via Ratings in the community?
Hello,
Wondering if anyone collects ratings on the Question category as soon as the topic is answered to measure customer satisfaction.
Use-case: We want to be able to measure the customer satisfaction for each topic in the Question category as soon as it is marked as answered.
Forumbee Team: Is this something that can be implemented at the backend?
1 reply
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Hi Nandini D , thanks for your question! This isn't currently available as a feature, but is a great suggestion! We are moving this to Ideas to track your feedback, and please upvote.