Add video in replies

When working with customers on issues sometimes our support would like to add video "how to" or "troubleshooting techniques" when replying. 

Additionally there are times when we ask the customer to post a video exemplifying an issue.

It would be good if one could embed videos from YouTube or Vimeo even if not directly. This way the customer (or support) can see the video without having to click on a link taking them away from the forum.

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  • Thanks for the feedback! We are planning to add the ability to embed videos in replies from YouTube and Vimeo in an upcoming release. I don't have an exact date yet but it is likely to be in the next month or two.

    Like 1
  • Hi,

    Is there any update on the embedding video feature?

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    • CraigS
    • CraigS
    • 7 yrs ago
    • Reported - view

    Hope to hear more as well.

    • CraigS
    • CraigS
    • 6 yrs ago
    • Reported - view

    Yea! I'm seeing the ability to add video from YouTube, Vimeo, Wistia in replies. Thanks!

    Like 1
  • CraigS The feature was just released this morning. Glad you found it! 😀

    Like 2
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