Enhanced Analytics

Hi,

I was wondering if you could provide enhanced analytics / metrics so we can better track the usage by our customers? 

Currently, we are only able to see total views and followers by post or in the forum itself. We would want the ability to see these metrics by Group and differentiate metrics by admin and non-admin users.

  • Structure
    • Exportable: The data analytics page has no exportable data as it all lives on the dashboard. Currently, the only exportable data is the user info. We would love to be able to export everything so we can run pivot tables, etc. in Excel.
  • Data
    • Segmentation
      • Views, posts/replies, follows, and likes by by Group and Individual thread
      • By Admin and non-admin users  
    • Time Trend

      • Views, posts/replies, follows, and likes by Group and Individual thread /week/month

      • By Admin and non-admin users   

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  • Hi Aasim , thanks for your post and for describing some of the specific metrics you are looking for! There is an exportable CSV report available that you can bring into Excel and run pivot tables. I will send you instructions for exporting it. It includes posts information, including date, category, and member segmentation (admin, moderator or member), and aggregate counts of likes and follows per thread. In the future, we plan to provide a link to this report from the admin interface and expand it with additional data points.

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    • Forumbee Support I am wondering how to run the report mentioned above and also if it is possible to see a report of activity by user. Basically, I'd like to see something like user posts and likes for a given time period - or any other metrics that show engagement stats per user (not per post). I am currently evaluating Forumbee and it would be helpful to know if this is possible.

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    • Autumn Thanks for stopping by! I'm happy to help you with this. I've sent you the report export information. 

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  • I would like the same. Can you please send me instructions as well. Thanks!

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    • Aedan James Sure! I've sent instructions to you.

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  • Please send my way as well! Thanks.

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    • Krista Mahan We have sent over instructions for your account. Thank you!

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  • Forumbee Support Could I please get these instructions as well? Thanks.

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    • Hi  Matt , sure! I'll send them to you.

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  • Forumbee Support Please send me the info for getting the CSV, too.

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    • Hi Alicia , we have sent over the info. Thanks!

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  • We would also like to have some more information on how many views per webinar/video, how many downloads per document etc

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    • Hi Carola , thank you for the feedback! The number of topic views is tracked (shown in the side column), but unfortunately there isn't a count of file downloads. Video viewing metrics should be available in your video hosting platform (Vimeo, YouTube or Wistia).

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    • Forumbee Support ok, thanks!

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