2

Enhanced Analytics

Hi,

I was wondering if you could provide enhanced analytics / metrics so we can better track the usage by our customers? 

Currently, we are only able to see total views and followers by post or in the forum itself. We would want the ability to see these metrics by Group and differentiate metrics by admin and non-admin users.

  • Structure
    • Exportable: The data analytics page has no exportable data as it all lives on the dashboard. Currently, the only exportable data is the user info. We would love to be able to export everything so we can run pivot tables, etc. in Excel.
  • Data
    • Segmentation
      • Views, posts/replies, follows, and likes by by Group and Individual thread
      • By Admin and non-admin users  
    • Time Trend

      • Views, posts/replies, follows, and likes by Group and Individual thread /week/month

      • By Admin and non-admin users   

19 replies

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    • Forumbee
    • 6 yrs ago
    • Reported - view

    Hi Aasim , thanks for your post and for describing some of the specific metrics you are looking for! There is an exportable CSV report available that you can bring into Excel and run pivot tables. I will send you instructions for exporting it. It includes posts information, including date, category, and member segmentation (admin, moderator or member), and aggregate counts of likes and follows per thread. In the future, we plan to provide a link to this report from the admin interface and expand it with additional data points.

      • Autumn_Spehar
      • 6 yrs ago
      • Reported - view

      Forumbee Support I am wondering how to run the report mentioned above and also if it is possible to see a report of activity by user. Basically, I'd like to see something like user posts and likes for a given time period - or any other metrics that show engagement stats per user (not per post). I am currently evaluating Forumbee and it would be helpful to know if this is possible.

      • Forumbee
      • 6 yrs ago
      • Reported - view

      Autumn Thanks for stopping by! I'm happy to help you with this. I've sent you the report export information. 

    • Aedan_James
    • 6 yrs ago
    • Reported - view

    I would like the same. Can you please send me instructions as well. Thanks!

      • Forumbee
      • 6 yrs ago
      • Reported - view

      Aedan James Sure! I've sent instructions to you.

    • Krista_Mahan
    • 6 yrs ago
    • Reported - view

    Please send my way as well! Thanks.

      • Forumbee
      • 6 yrs ago
      • Reported - view

      Krista Mahan We have sent over instructions for your account. Thank you!

    • Matt_Souza
    • 5 yrs ago
    • Reported - view

    Forumbee Support Could I please get these instructions as well? Thanks.

      • Forumbee
      • 5 yrs ago
      • Reported - view

      Hi  Matt , sure! I'll send them to you.

    • Alicia_Avrach
    • 5 yrs ago
    • Reported - view

    Forumbee Support Please send me the info for getting the CSV, too.

      • Forumbee
      • 5 yrs ago
      • Reported - view

      Hi Alicia , we have sent over the info. Thanks!

      • sue_dunnell
      • 5 yrs ago
      • Reported - view

      Forumbee Support I'd like to receive this as well, please.

    • Carola_Ahlsson
    • 5 yrs ago
    • Reported - view

    We would also like to have some more information on how many views per webinar/video, how many downloads per document etc

      • Forumbee
      • 5 yrs ago
      • Reported - view

      Hi Carola , thank you for the feedback! The number of topic views is tracked (shown in the side column), but unfortunately there isn't a count of file downloads. Video viewing metrics should be available in your video hosting platform (Vimeo, YouTube or Wistia).

      • Carola_Ahlsson
      • 5 yrs ago
      • Reported - view

      Forumbee Support ok, thanks!

    • Kaitlin_Ostler
    • 5 yrs ago
    • Reported - view

    Hi Forumbee Support ! I would be interested in receiving this as well. Could you send me the info for getting the csv as well? Thanks!

      • Forumbee
      • 5 yrs ago
      • Reported - view

      Hi Kaitlin , sure thing!

    • Claudia_C
    • 4 yrs ago
    • Reported - view

    Hi   Forumbee Support ! I would like to receive these instructions as well. Thanks!

      • Forumbee
      • 4 yrs ago
      • Reported - view

       Hi Claudia , thank you for your question! This feature is only available for the Enterprise plan. If you need assistance with upgrading your account to Enterprise, please contact us at support@forumbee.com. Thank you!

Content aside

  • Status Completed
  • 2 Votes
  • 4 yrs agoLast active
  • 19Replies
  • 982Views
  • 13 Following