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User has new email address and has forgotten their password.

Is there a way for an admin to reset a users password, or alternatively amend a users email address so they receive the "forgotten password" email. They no longer have access to their old email address.

3 replies

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    • Forumbee
    • 2 yrs ago
    • Reported - view

    Hi Debbie Buys , thanks for your question! In this case, if the user no longer has access to their old email address, they will need to create a new account. (The admin cannot reset their password nor add an email address for them.)

      • Community Manager Pyramid Analytics
      • Christian_Langmayr.1
      • 2 yrs ago
      • Reported - view

      Forumbee Support why? It would make sense and if there are errors, it should be possible to impersonate this user to see their problems 'with their eyes'

      • Forumbee
      • 2 yrs ago
      • Reported - view

      Christian Langmayr It is due to strict security. If you have an end user encountering errors, please contact us at support@forumbee.com and we will troubleshoot the issue. Thank you!

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  • Status Answered
  • 2 yrs agoLast active
  • 3Replies
  • 36Views
  • 3 Following