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Images not showing in articles

Hello,

I was updating this article, and some images are showing as squares. http

 s://help.evertrue.com/t/h7ymjn7/using-your-thankview-integration

1 reply

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    • Forumbee
    • 4 hrs ago
    • Reported - view

    Hi  , thanks for posting! Images showing as small gray squares usually mean the image can't be found at its original location.

    This commonly happens when article content is copied from a Google Doc and pasted into the editor. Instead of being uploaded, the images are inserted as links to where they're hosted on Google. If those images are later removed, moved, or the sharing settings change, the links break and you see a gray square.

    To fix it, you'll need to locate the original images and upload them directly into the article, replacing the broken ones. You can use the image upload option in the editor, or save the images to your computer and drag them in.

    As a tip for the future, when moving content from a Google Doc, it's best to add the images to the article separately by uploading or pasting them directly, rather than relying on the images that come along with the pasted text. That way they're stored with your article and won't disappear.

    Let us know if you have any other questions!

Content aside

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