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BCC for all emails

We need to track all emails that are sent on behalf of our forumbee account/help center. Can we add a BCC line for our CRM to the admin settings? Thanks!

5 replies

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    • Forumbee
    • 6 mths ago
    • Reported - view

    Hi  , thanks for writing in! Currently, we don't have an option for BCC in the admin settings, as the notification emails are generally meant for individual members to track activity. Could you please share more details on your use case and how this feature would benefit your workflow? This information will help us better understand your needs and explore potential solutions. Thank you again for your feedback!

      • Sarah_Fallaw
      • 6 mths ago
      • Reported - view

       Thanks! We need to track any and all emails that are sent to our customers. Our customers are the "members" in our forumbee account. We would like to track Forumbee emails that are sent (e.g., when we invite someone to join or when they reset their password) in our CRM alongside all other correspondence. Thanks!

      • Forumbee
      • 6 mths ago
      • Reported - view

       Thank you for sharing more details! We understand your need to track these customer touchpoints in your CRM and will pass your request to our development team for consideration.

      Thanks again for your feedback!

    • DataPoints_Support
    • 1 mth ago
    • Reported - view

    Hi Forumbee team - DataPoints here again. We definitely need this on our end. We see that folks have tried to unsubscribe and that isn't working through the Webhooks we have set up, so we get errors and can't track anything.

      • Forumbee
      • 1 mth ago
      • Reported - view

       Thank you for following up on your feature request! Our Webhooks dashboard shows that your Zapier endpoint is returning errors when it receives the data. You can view these specific errors in the Webhooks dashboard to help with troubleshooting in your Zapier setup.

      We appreciate your feedback about adding a global BCC feature. We've documented your use case for future consideration. Let us know if you need any clarification about using our Webhooks system.

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