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Organizing help articles

Greetings,

I'd like to use the help articles as a help desk of sorts. Something that would really help with this execution is better organizing help articles by topic.

For example, we have 4-5 articles on how to connect with different services, 4-5 articles on how to control specific settings, etc. It would be helpful to organize or tag these topics together since if users are searching for that specific question, they may also have questions about related items.

As an example, here is a traditional view of a helpdesk we've looked at: http://screencast.com/t/FqnL2DjW

Is there any way to accomplish this organization? My first thought was to create a separate section and then add a category for each topic. But, this doesn't seem to work since I can't access a section URL to display just the "help desk" section/category.

Thanks!

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  • Hi Jeff, that makes sense what you are trying to accomplish – organizing articles together by specific topics.

    Your idea for using Sections and Categories is a great way to do this. Sections have a URL. On your community home page, click the Section name to go to a page showing just the categories in that section. Here is an example of the Help Articles section from our community: https://community.forumbee.com/category/help

    You can use that URL whenever you need to link directly to a section.

    I hope this helps, let me know if you have any other questions or feedback.

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  • This works perfect. I wasn't first able to find/target/identify the URL for the section. Found it now and this should accomplish what I was looking to do. Thanks!

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  • 6 yrs agoLast active
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