Private Categories

With private categories, you can control user access to specific areas in your community. For example, you can create a private area that is only accessible to employees or specific clients. This article describes how to configure and grant access to private categories. (Note: access to these features vary by plan.)

Configure Private Categories

To set a category to private, go to Admin > Categories. Select the category and expand the Access section. Select Specific members and click Save.



Grant User Access to Private Categories

There are several ways to grant user access to a private category.

Add a List of Users to a Category  

From Category Settings > Users, click Add and paste a list of user email addresses.



Add a Single User to a Category

Locate the user in Admin > Users, expand the Category Access section, click Add and select the categories to assign:



Using Groups for Managing Access

You can use Groups for managing bulk user/category assignment. For more information see: Using Groups to Manage Category Access


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  • Can't see the option to grant specific user access on the Trial version I'm on  - is it only available when I go to full paid version?

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    • Hi Julia , thanks for your question! Private categories are available in the trial but only for Premium and Enterprise plans. You can upgrade by going to your Account page. Thank you!

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