Community email notifications

Email notification content

Members receive email notifications that include the following community activity:

  • New activity in categories or tags they are following
  • New posts by people they are following
  • Replies in topics that they participated in or are following
  • @mentions of their name in posts
  • Private messages

Category notifications

Following a category

Members can follow a category to receive notifications of new activity in the category:

Set a category to be automatically followed by new users

Optionally, the administrator can configure a category to be automatically followed by all users when they join. To configure this for a category, go to Admin > Categories and select the category. Under Notifications select New users automatically follow, then click Save.

Notification settings 

Member email notifications have a default frequency of daily. Contact us if you would like to change your community default.

Users can update their frequency in the notification settings page to one of the following:

  • As it happens
  • Hourly
  • 4 hours
  • Daily (default)
  • Weekly


Replies for followed categories are not included by default in email notifications. Users can update this setting here as well. Contact us to change your community default.

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