How to configure Front integration
Front ( frontapp.com ) is an inbox for teams. It brings all of your external messages, including emails to support@ or sales@, plus Twitter, Facebook, chat, and SMS, into one unified inbox.
The Forumbee plugin for Front makes it easy to send knowledge base articles and community posts to customers when you are responding to their messages from Front.
In your Forumbee account, go to Admin > Integrations and select Front. Copy the URL provided on that page.
In your Front account, go into your Settings and select API & Integrations > Plugins, and Add a plugin.
For Name, enter Forumbee. For Endpoint paste the URL you copied in Step 1.
Click Save. Your plugin is now configured!
You can now search for Forumbee posts directly from Front and add them to your replies.
The plugin supports searching for public articles and posts only. Private communities are not currently supported.
Hi there, I've enabled the integration between Front and Forumbee, however when I search for an article and select it, it copies the article's URL into the email body, not the article title like it does in your screencast gif. How can I update it so clicking on the article doesn't add the URL to the email body?Reply