How to configure Front integration

The Forumbee plugin for Front makes it easy to browse your Forumbee knowledge base and send article links to customers directly while responding to messages in Front.

Note: These instructions apply to version 2.0 of the Front integration. If you joined Forumbee before December 2022, your account may need to be updated to use this integration. Please contact your account manager or email support@forumbee.com for assistance.

Step 1: (Optional) Generate a token

If your Forumbee site is fully public, you can skip this and go to Step 2.

If your Forumbee site is private or has private categories, and you want those articles to be visible and shareable in Front, you’ll need to generate an access token.

In Forumbee, go to Admin > Integrations > API Tokens. 

Click Generate new token.

Fill in the following fields:

• Note: Enter a reference name for the token, such as Front plugin.
• User or guest account: Enter the email address of a member who has access to the private articles you want to access in Front.

Tip: We recommend creating a dedicated member account specifically for token access.

Click Save. 

Copy the token displayed. Paste it somewhere safe temporarily (e.g., Notepad or TextEdit) as you’ll need it in Step 3.

Step 2: Copy the integration URL

In Forumbee, go to Admin > Integrations > Front. 

Copy the URL provided on that page.

Step 3: Add Forumbee plugin to Front

In Front, click the gear icon in the top-right corner to open Settings.

In the left sidebar, click Company:

Under Integrations, click Developers:

Click Create app:

Add a Feature

In the Features tab, click Add feature:

 Select Sidebar Plugin:

In the Side panel URL field, paste the URL from Step 2:

If you generated a token in Step 1 (for private content), append ?token=YOUR_TOKEN_HERE to the URL.

Example:

Click Create:

Customize Settings 

Go to the Settings tab:

 Enter the app name "Forumbee" and a short description.

(Optional) Add the Forumbee logo:

Right-click this logo and choose Save Image As:

Upload the image using the Edit option in the logo section:

Click Save when done.

You're All Set!

Your plugin is now configured!

You can now:

• Browse and search your Forumbee knowledge base from within Front
• View full articles
• Easily insert article links into replies to customers