How to @Mention User Groups in Community Topics

Learn how to mention user groups in your community topics using the @mention feature. When you mention a group, all group members will receive the topic content via email.

Note: The ability to @mention groups is available on select plans. Contact our support team to learn more about availability for your community.

Overview

The @mention feature allows you to tag specific user groups in your community topics. This is useful for directing content to particular audiences, making announcements, or engaging with specific teams or departments.

Prerequisites

• Administrator access to the community
• A plan that includes group @mentions
• Existing user groups (configured in Admin > Users > Groups)
• Users assigned to groups

Using @Mentions

1. Create a New Topic
   • Create a new topic in your desired location within the community
2. Add a Group Mention
   • In the topic content, type the @ symbol
   • Begin typing the name of your target group
   • Select the group from the dropdown menu that appears
   • The mention will appear as @groupname in your text
3. Complete Your Topic
   • Add your message content
   • Format your text as needed
   • Include any relevant images within the text
4. Publish the Topic
   • Review your content
   • Click "Save" or "Publish" to publish the topic immediately
   • If you're creating the topic in the admin moderation area, you can also save it as a draft to publish later

What Happens When You Mention a Group

When you publish a topic containing a group mention:

• The topic appears in the community with the @mention visible
• All group members receive an email containing:
  • The complete topic title
  • Full message content
  • Any images included in the topic text

Best Practices

1. Be Selective: Use group mentions purposefully to maintain their effectiveness
2. Verify Groups: Double-check the group name before publishing
3. Consider Visibility: Remember that topics with group mentions are still visible to other community members unless posted in a restricted category
4. Use Clear Context: Provide context around why you're mentioning the group

Troubleshooting

If you encounter issues with group mentions:

• Verify the group exists and has members
• Check that you've selected the correct group from the dropdown
• Ensure you have permission to mention groups
• Confirm users are active members of the group
• Contact support@forumbee.com if you need to verify your plan's group @mention capabilities
• Verify your current plan includes group @mention functionality. Contact support@forumbee.com for assistance.

See Also

• Creating and Managing User Groups