How to @Mention User Groups in Community Topics

Learn how to mention user groups in your community topics using the @mention feature. When you mention a group, all group members will receive the topic content immediately via email.

Note: The ability to @mention groups is available on select plans. Contact our support team to learn more about availability for your community.

Overview

The @mention feature allows you to tag specific user groups in your community topics. This is useful for directing content to particular audiences, making announcements, or engaging with specific teams or departments.

Prerequisites

• Administrator access to the community
• A plan that includes group @mentions
• Existing user groups (configured in Admin > Users > Groups)
• Users assigned to those groups

Using @Mentions

1. Create a New Topic
   Create a new topic in the desired category of your community.
    
2. Add a Group Mention

   

   • In the topic content, type the @ symbol.
   • Begin typing the name of your target group.
   • Select the group from the dropdown menu that appears.
   • The mention will appear as @groupname in your text.
3. Complete Your Topic
   • Add your message content.
   • Format your text as needed.
   • Include any relevant images in the topic body.
4. Publish the Topic
   • Review your content.
   • Click Publish to post your topic immediately.
   • If you're creating the topic in the admin moderation area, you can also save it as a draft to publish later.

What Happens When You Mention a Group

When you publish a topic containing a group mention:

• The topic appears in the community with the @mention visible.
• An immediate email notification is sent to all group members with the full content of your topic including any images.

Important: The @mention must be included when you first publish the topic. Adding a group mention later by editing the post will not trigger an email notification.

Example

In your topic content, type:

@CustomerSupport Please note the upcoming maintenance window on October 30.

All members of the “CustomerSupport” group will receive an immediate email with this message and topic content.

Best Practices

1. Be Selective: Use group mentions purposefully to maintain their effectiveness.
2. Verify Groups: Double-check the group name before publishing.
3. Consider Visibility: Remember that topics with group mentions are still visible to other community members unless posted in a restricted category.
4. Provide Context: Explain why you’re mentioning the group to give clarity and relevance.

Troubleshooting

If you encounter issues with group mentions:

• Verify the group exists and has members.
• Check that you've selected the correct group from the dropdown.
• Ensure you have permission to mention groups.
• Confirm users are active members of the group.
• Verify your current plan includes group @mention functionality. If you are unsure, contact support@forumbee.com for assistance.

See Also

• Creating and Managing User Groups