Configuring community moderation settings

  • updated 4 yrs ago

With community moderation settings enabled, posts added by members must be reviewed by a moderator before they are published. This is useful if you want to ensure conversations stay on-topic or meet your community guidelines. 

Enable community moderation

Go to Admin > Settings and select Moderation.


Under Approve posts, select the type of posts to be moderated. The following options are available:

  • All posts: all posts by members
  • First N posts: The first number of posts by a member must be approved by a moderator. Once a member has achieved that number of approved posts, they will be allowed to post without moderator review.
  • Topics: only topics by members
  • Replies: only replies by members
  • Posts with images, videos or attachments
  • Posts with external links
  • Posts containing profanity words
  • Posts containing these words: you can specify a list of words that will trigger moderation

When a member adds a post that requires moderation,  they will see their post in a “Pending Review” status. Pending posts are not visible to other community members.


Reviewing posts

Moderators will receive an email notification of a new post pending review.

Go to Admin > Queue to review and take action on pending posts.


Click a post to see the full content of the post.

Take action by clicking one of the following: 

  • Approve: Publishes the post
  • Discard: Removes the post
  • Spam: Marks the post as spam and removes it. This trains the spam filter to automatically remove posts in the future that are similar to this one. 


Related articles

Trusting a member so their posts are not moderated

Moderating individual members

Muting a member

How automatic spam filtering works

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