Latest News
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How to measure customer satisfaction via Ratings in the community?
Hello, Wondering if anyone collects ratings on the Question category as soon as the topic is answered to measure customer satisfaction. Use-case: We want to be able to measure the customer…
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Comment Metrics
Hi Team, How do I find out the no of comments that came in for a period?
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Is it possible to set a default label as soon as a user joins?
Is it possible to set a default label as soon as a user joins?
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Category Moderators not able to tag users.
Team, Our category moderators are not able to tag users, meaning when add @name it does not pull up a suggestion, while when I change their role to Moderator they're able to tag.…
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How to send custom attributes added to a user object via Webhook?
I have added a few custom field to be mapped for each user. Is there a way to retrieve these attributes via webhook integration? I tried using author.user_id in the webhook setup but this did not…
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Idea Status
Say I have a status called 'Not Planned'. I have 20 wishlist items with the status updated as Not Planned. If I decide to change Not Planned to Yet to be planned state will it reflect across those 20…
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Polls -Release Date
Hi Team, I would like to know if polls is still part of the roadmap? If yes, is there a tentative release date? Also, will polls have data on analytics like number of poll votes etc.
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Unique ID for the post
While using webnook I could see the post id keeps changing. May I know if there are any static unique id or post id for a post or a topic ? And what is difference between a Topic and Post events…
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SAML SSO Advanced Settings FAQ
This article provides information on advanced SAML configuration options. For SAML setup and basic configuration, please refer to one of the following SAML SSO setup guides: Okta, Microsoft 365,…