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Link to a specific Comment
There are times when I'd like post a link (URL) to a specific comment in another thread. Sometimes I'd do that in response to a specific question rather than linking to the entire thread which may…
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Change or add a new email address
To change your email address or to add an additional email address to your account: 1. Navigate to Edit Profile: 2. Click the Account tab: 3. Click Add another email: 4.…
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Boolean searches
I'd like to be able to do Boolean searches such as "this" AND "that" and "this" OR "that." It doesn't seem currently possible so I'll make the feature request.
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Sometimes the Last Reply isn't displayed in the Category
In the "specify record location" queston the last response was from the moderator yet it's not shown in the list of Questions. There are no replies listed when there should be 1 as well.…
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Prevent multiple instances of the same user handle
Prevent multiple instances of the same user handle. Several users are signing on to our forum using their first name as their Username. In addition they're not using avatars.…
- Completed
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SEO updates, moderation features and profile tags
Today's release includes the following updates: Moderation of posts with keywords You can define a set of keywords that will trigger a post to require moderator approval.…
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Notes section in admin view
It would be really great if in the admin (moderation) view, we could have an internal notes section. This could be used for attaching problem tickets from places like JIRA for tracking,…
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Admin ability to search for User by email address
Admin ability to search for User by email address. Sometimes Users have name variations or nick names which make such searches challenging. Searching by email address would be very helpful.
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Threaded replies
Hi there! We are getting started with Forumbee as our community platform. One feature that I'd love to see is the ability to thread replies. What I mean by this is if someone creates a post,…
- Completed
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Move replies and split topics now available
Moving replies or splitting topics is useful for managing replies to a topic that are unrelated to the current conversation. Moderators and Category Moderators can now access two new options for…
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Add tags to topics and articles
What are Tags? Tags are like keywords or phrases that can be added to posts. By assigning tags to posts, relevant content can be more easily discovered. Clicking a tag shows other posts with that tag.…
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A way to split threads or move individual posts.
A large number of customer posts go off topic when other customers post issues that are actually not related to the original post. This makes tracking issues difficult.…
- Completed
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New Zendesk Integration
Are you using Zendesk for customer support and ticket tracking? Now you can have tickets automatically created in Zendesk when new questions or other activity is posted to your Forumbee community.…
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How to configure Zendesk integration
With Zendesk integration, you can add your Forumbee community as a channel in Zendesk. Tickets are automatically created in Zendesk from community activity based on rules you define.…
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Audit logs
It would be nice if audit logs could be downloaded. The audit logs should cover all normal action (posting, adding users, etc) and also successful and failed login attempts.
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Two factor authentication
I would suggest adding an options for two factor authentication (can be forced by the community manager). It is simply too insecure to only use username and password.
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notification on moved topic
When someone posts a question under one of the forums that I monitor, I receive an email. When a moderator moves a question from another forum into one that I monitor, I have no email.…
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Articles Category - Sort Order - Manual option
Posting a series of tutorials under "Article" category and their production and posting may not be in the final order we want viewers to got through them.…
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Deleting rather than Suspending/Removing User Accounts
Deleting rather than Suspending/Removing User Accounts I don't see a method to delete an account, only Suspend and Remove which blocks the user from signing up again with the same email address used…
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Can a reply be moved?
Can a reply be moved? Sometimes someone replies to one topic that's better suited to another topic or a new topic. While I see how to move entire Topics I don't see a method to move individual…
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New features: "Request to join" and expanded user details
"Request to Join" Option for Private Communities A new option is available to allow users to "Request to Join" your private community. This option is available Admin > Settings > Moderation:…
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Are there spam prevention admin features?
Are there spam prevention admin features? Are there means to prevent phony user accounts being set up and then flood the form with spam posts? One might be moderating new users for the first "x"…
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Add video in replies
When working with customers on issues sometimes our support would like to add video "how to" or "troubleshooting techniques" when replying. Additionally there are times when we ask the customer to…
- Completed
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Slack integration
Get instant updates in Slack about activity happening in your Forumbee community. Slack is a communication tool for teams that organizes messages into channels.…
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How to configure Slack integration
Using the Slack integration your team can now stay up to date and monitor community activity directly within Slack. You can customize the types of activity sent to Slack,…