Overview of category types

There are five types of categories you can add to your community. Each category type provides unique features to facilitate engagement. This is an overview of each category type.

Ideas

In an Ideas category, people can share feedback and vote for ideas they support. You can see which ideas are most popular and select ideas to implement. Assign status labels, such as in review, plannedstarted and completed, to inform customers of the status of their feedback. You can create custom status labels to match your product development process.

Example: Demo Ideas Category

With alternate voting style:

  

Q&A

In a Q&A category, users can ask questions. Questions can be marked as “Answered” by the question author or by moderators. Moderators can also mark replies as “Official Response” or “Answer” and pin the best answer.

Example: Demo Q&A Category

Discussions

Users can start new topics and participate in ongoing conversations. As with all types, you can upload images, videos, and file attachments.

Example: Demo Discussion Category

Events

You can schedule events and access a calendar of upcoming and past events. Events can have a schedule, a location with google maps integration, and users can RSVP.

Example: Demo Events Category

Articles

You can publish content in an article category, such as blog posts, news, and help articles.

Example: Demo Article Category

 


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Adding and customizing categories

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