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Guide to Using the Forumbee Plugin for Front
The Forumbee plugin for Front allows your support team to quickly find and share helpful knowledge base content, without ever leaving the Front inbox. With a few clicks,…
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Retrieving posts by number of Votes
Hi, One of my categories has the "Vote" button enabled. Using the API, how do I retrieve the topics by number of votes? Not topic_likes, but the count showing on the Vote button.…
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Troubleshooting Email Notifications
If members of your community have stopped receiving email notifications, it’s usually due to a few common reasons. Here’s how to identify the issue and what you can do to fix it.…
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Private messaging and chat feature released
We are excited to announce the release of Private Messaging! Members can now chat online and send direct messages. To enable this feature for your community,…
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API Export Data
I want to export the conversations on my server to PDF via API. I saw this post: Using url to export data I tried to do this on my URL, but get an error.…
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Understanding and Managing Tags
Tags are a powerful way to organize and categorize content in your Forumbee community. They help users find related content quickly and enable them to follow specific topics of interest.…
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How does the search functionality work?
I'm not getting expected results from my search. Ex. I have an article called "Data Domains" and when I search "data domains" I do not get that article in the results.…
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API Overview: Accessing Your Content Programmatically
Overview The platform offers a comprehensive REST API that enables programmatic access to content for various use cases including data analysis, integration with other systems,…
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User points/achievements
I've been trying out Forumbee for the last 2 days and there's basically only one thing I'm really missing and that's points/achievements. Whenever you're trying to engage people to come back,…
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New Webhooks Dashboard missing / Payload not customizable
Dear all, in our community, we are utilizing webhooks. My "older" webhooks all send quite a significant payload. However, I just created a new webhook and it only parses this (redacted).…
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Cannot upload a new logo
Hi Forumbee! For some reason I cannot upload a new logo in the header, I choose the new logo but for some reason it will not be uploaded. Are there any restictions? Kind Regards Pernilla Lindsten
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SSO and user profile updates: how to direct users to their SSO account page?
The token based SSO developer documentation mentions the situation where a user might update their profile in Forumbee and later receive updated information from the SSO provider: https://community.…
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Gamification Overview
Gamification brings a rewarding, game-like experience to your community, encouraging engagement and celebrating valuable member contributions. The Gamification module gives you the flexibility to…
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Moderator notification of moderator activity
How do I insure that..... if a moderator posts a new article OR replies to an existing post...that other moderators get a notification? As a moderator I am getting notifications of replies,…
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How to @Mention User Groups in Community Topics
Learn how to mention user groups in your community topics using the @mention feature. When you mention a group, all group members will receive the topic content immediately via email.…
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Search bar image
Is there a way to change the background image used for the Search Bar?
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Delete Multiple Posts
I would like to be able to delete multiple posts in a category without having to open up each post and select "remove". There are hundreds of posts I would like to remove so this method would be very…
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Automatic tag creation at the post level
We need the ability to create tags on the fly when adding posts, events, etc. Most forums and blogs have this option. As I post this one, I'm unable to tag it as an enhancement request, for example.…
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Go Live - Zoom integration for Community
We need a go-live option inside the community that allows a direct integration with Zoom (might networks have this). Thanks!
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BCC for all emails
We need to track all emails that are sent on behalf of our forumbee account/help center. Can we add a BCC line for our CRM to the admin settings? Thanks!
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Using a custom domain
You can make your community and knowledge base more integrated with your company website by removing "forumbee" from the URL and using your own company domain name. For example, community.mycompany.…
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Added Features and 2025 Roadmap
Checking in on things we may have missed as well as what's coming up. Can you provide a bullet point list of recent "turn on/off" features from the last year or two? (e.g.…
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Hyperlink to a subsection within an article
I have some hyperlinks in my articles that link to other articles in the KB which is handy. Most of the time, the link takes them to the top of article,…
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Prevent Video from being downloaded
Is it possible to embed or link to a video but prevent the user from being able to download it or access it directly due to IP?
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Keep the Aprove/Discad/Spam Option in the full view.
Hi, it would be great if the option to Approve, Discard, Spam Buttons would be available when you klick and read the full post, that would make it easier to work and it would involve less jumping…