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New Zendesk Integration
Are you using Zendesk for customer support and ticket tracking? Now you can have tickets automatically created in Zendesk when new questions or other activity is posted to your Forumbee community.…
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Enhance Replies with Color
Is it possible to use font colors to enhance replies to community posts? If so, how? ***NEIL***
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Access through app?
Hi there I’m new here and have started a forum for my community. A few members have asked if they can access the forum from a mobile app. Is there a way to do this?…
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Support for embedding a 3DViewer
Has anyone requested embedding a 3DViewer? We would like to try to embed the 3DXML Player from Dassault Systèmes into our articles.
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Having an article live under multiple sections?
I have a data set that I want to present to the end users in two different formats. One according to story time line and one according to production timeline.…
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Configuring SEO options
Many SEO options are configured automatically and don't require any action on your part. These include: All pages are mobile-friendly with responsive design.…
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How to create and edit articles
This article describes how to add and edit articles in your community or help center. While we cover articles specifically here, these steps also apply for any type of topic including discussions,…
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All Topics view
Overview The All Topics view provides easy access to the latest activity in your community by bringing together posts from all categories into a single list.…
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Create a new topic post
In Forumbee, a new post is called a "topic". Follow these steps to add a new topic. As a moderator for your community, you can either post a new topic from within the Community (the members area) or…
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Moderating individual members
Moderation options can be enabled for individual members. This is useful if you have a member that often adds posts that are off-topic or violate your community guidelines,…
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Changing favicon?
Is it possible to customize the favicon (the browser tab icon) for our forumbee installation?
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Do I need to manually block search indexing on a private forum?
Hi, I have a question about the box for blocking searching with noindex. Do I need to manually do this on each post in my forum, which is private? Thank you.
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Moderation of specific users?
Hi, is there a way in Forumbee to moderate a specific user or users? For when we need to be selective with a specific person(s) who may be abusing the forum,…
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Moderate posts of an individual?
Is there a means to moderate the posts of an individual? If not, consider this a feature request.
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How automatic spam filtering works
All member posts in a public community are automatically checked by a spam filter powered by Akismet. Suspicious topics or replies are sent to the Spam Queue for review by moderators prior to being…
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Trusting a member so their posts are not moderated
When community-wide moderation settings are enabled, by default all member posts are held for moderator review based on the rules you defined. You can set individual users as trusted so that they are…
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Configuring community moderation settings
With community moderation settings enabled, posts added by members must be reviewed by a moderator before they are published. This is useful if you want to ensure conversations stay on-topic or meet…
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Copy / duplicate a topic
Copying a topic creates a new topic with the same content as the original. You have the option to make changes to the copy before publishing. Example uses Use an existing topic as a template.…
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Thumbnail for articles that require login.
I often share articles to Facebook that require new users to login in to access. If I share the restricted access articles no thumbnail shows up in Facebook.…
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Adding CSS
I understand that you can edit existing CSS; however, how to you add CSS? Specifically, how to do you CSS elements that comprise and entire portion of the page like a custom footer or header?…
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Password
I have a person that is having trouble resetting her OLC password. She gets the password reset link and it brings her to a page that asks for her old password to create the new password.…
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Multiple Side Column Boxes
It must be possible to have more than one custom side column box because I've seen other forumbee communities with links, buttons, and other information other than the standard plus one box.…
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Resizing images?
Hello, I'm wondering if there's a way to resize large images that are included in replies. I don't see the ability to drag a corner inward to decrease image size.…
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FAQ for Community Members
Are you a new member in a Forumbee community? Welcome!
Here are the most frequently asked member questions to help you get started. If you are a community manager,… -
new user instruction guide
I'm looking for a simple (i.e. one-page) quide to provide new users. Does something like this already exist. I'd like not to start from scratch. thanks for the help. Steve
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