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Profile picture upload guidelines
To add your profile picture, click your name in the top right and select View profile. Drag and drop your image onto the profile picture area. Or click the profile picture and browse to select your…
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New: SAML SSO, text editor updates and more
The latest update includes the following new features and enhancements. SAML SSO and Okta support Support for Secure Assertion Markup Language (SAML) single sign-on is now available!…
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Private Category Access Code Not Functioning Properly
I have set up a private community for a financial services company, and with it is the need for private categories. Because we want everyone to be able to see the actual category listed and read the…
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As a moderator, is there a way to view my community as a user?
I have locked down certain actions (e.g. replies, submitting, etc.) for moderators only. When making these edits, I would like to view my community to see how an end-user would interact with it.…
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How do I manage / edit / consolidate tags?
As a moderator, how can I manage existing tags, to get them in a uniform format and consolidate duplicate tags. Thanks, Cameron
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"Ask a Question" Button
Is it possible to add the "Ask a Question" button on the Q&A section to other places or sections? For example, we have some FAQ articles in the Help Articles section.…
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Search for a User?
I am trying to search for a User email to see if they are already added to the forum, but for the life of me I cannot find that option! Help?
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Can i allow users to only comment on content but NOT to create new content ?
Hi, I want to have two types of users: - Normal Users: can only comment on content created by Editors. - Editors: Can create content Is this possible?
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Forumbee and Zendesk Re skin
Hello, We were using Zendesk but will now be moving over to Forumbee. Because of this, we had someone design a Zendesk reskin (for help center), can anyone tell me if this reskin I had done will be…
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Can you pin or feature posts
Is it possible to 'pin' a post to the top of a category, or otherwise feature posts?
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Will search respect user group permissions?
Specifically, if I have a 'public' category and a 'private' category, will someone without the private user tag only see search results in the public category? Additionally,…
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Filter Search by Tags
Can I filter a search so it only returns things tagged with something? Also, how do I add tags to a post? I do not see a way here.
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Access through app?
Hi there I’m new here and have started a forum for my community. A few members have asked if they can access the forum from a mobile app. Is there a way to do this?…
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Having an article live under multiple sections?
I have a data set that I want to present to the end users in two different formats. One according to story time line and one according to production timeline.…
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New: Moderation options, improved topic editor, SEO features
This week's update includes the following new features and bug fixes. New moderation options To provide more flexibility for managing users and posts according to your community needs,…
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Configuring SEO options
Many SEO options are configured automatically and don't require any action on your part. These include: All pages are mobile-friendly with responsive design.…
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How to create and edit articles
This article describes how to add and edit articles in your community or help center. While we cover articles specifically here, these steps also apply for any type of topic including discussions,…
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Do I need to manually block search indexing on a private forum?
Hi, I have a question about the box for blocking searching with noindex. Do I need to manually do this on each post in my forum, which is private? Thank you.
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How automatic spam filtering works
All member posts in a public community are automatically checked by a spam filter powered by Akismet. Suspicious topics or replies are sent to the Spam Queue for review by moderators prior to being…
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Moderating individual members
Moderation options can be enabled for individual members. This is useful if you have a member that often adds posts that are off-topic or violate your community guidelines,…
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Muting a member
As a moderator, you can mute a member for a specific amount of time or indefinitely. This is useful when a member has violated your community guidelines and you need a give them a time-out.…
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Trusting a member so their posts are not moderated
When community-wide moderation settings are enabled, by default all member posts are held for moderator review based on the rules you defined. You can set individual users as trusted so that they are…
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Configuring community moderation settings
With community moderation settings enabled, posts added by members must be reviewed by a moderator before they are published. This is useful if you want to ensure conversations stay on-topic or meet…
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Thumbnail for articles that require login.
I often share articles to Facebook that require new users to login in to access. If I share the restricted access articles no thumbnail shows up in Facebook.…
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